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The Silent Profit Killer in Your Workshop
Bottlenecks in your bodyshop are often down to parts delays or insurance approvals. However, a less obvious yet equally damaging issue is courtesy car shortages.
Without a courtesy car, work cannot begin, and if work doesn’t start, no revenue is generated. This straightforward but frequently overlooked problem can quietly drain your profits.
What Happens When You Don’t Have a Courtesy Car?
1. Job Delays
When a customer drops off their vehicle, repairs frequently cannot commence until a courtesy car is available. If the customer depends on a vehicle for work and opts to wait, this can result in delays lasting two to three days or even longer before any repair work can proceed.
2. Disruption to Workflow
The shortage of courtesy vehicles disrupts your planned schedule, forcing you to reshuffle jobs. As a result, technicians may find themselves waiting around or assigned to lower-value tasks, which reduces overall productivity and efficiency.
3. Decline in Customer Satisfaction
A lack of courtesy cars negatively affects the customer experience right from the start. Even before witnessing the quality of the repair work, customers can become frustrated by the inconvenience. This frustration often leads to poor online reviews, decreased trust, and fewer referrals.
What It’s Really Costing You
Losing just one repair job each week due to courtesy car shortages can have a significant financial impact. With an average job value of £750, this adds up to approximately £3,000 in lost revenue every month and nearly £39,000 annually.
In addition to these direct losses, hidden costs such as idle technicians, increased administrative workloads caused by rescheduling, and the erosion of customer trust further undermine your long-term business growth.
Review Your Courtesy Fleet
Vehicle Procurements Ltd offers fully managed lease vehicles, (both cars and vans), tailored to meet the specific needs of your bodyshop and your customers. Thanks to low upfront costs and fixed monthly payments, you can expand or refresh your courtesy fleet without placing financial strain on your business.
Our detailed fleet reviews help uncover potential savings and ensure that your courtesy vehicles align with your operational requirements. Whether you aim to upgrade, grow, or optimise your fleet, we provide practical solutions that help maintain smooth operations and keep customers satisfied.
Keep Your Workshop Moving
Courtesy car shortages should not slow down your business or impact your bottom line. By partnering with Vehicle Procurements Ltd to review and optimize your courtesy fleet, you can reduce delays, improve workflow, and boost customer satisfaction – all while managing costs effectively.
Choosing the right courtesy vehicles is more than just convenience; it is a strategic business decision that safeguards revenue, enhances staff productivity, and fosters lasting customer loyalty.