Leaving your customers underwhelmed with your courtesy vehicle leasing offering will leave a lasting impression. 

Today, your customers expect more. From drivability to tech to how they feel pulling up to their parking space at work. A well-chosen courtesy vehicle doesn’t just fill the gap. It reflects your service, your standards, and your brand.

Courtesy Vehicle Leasing - VP Ltd

So, what is it customers want from a courtesy vehicle  and how might you help meet those expectations without blowing your margins?

What UK Customers Actually Expect in a Courtesy Car

Research suggests that drivers have become accustomed to some of the more modern features from the world of automotive. 

  • Easy-to-drive models
  • Climate adaptive systems like air con & heated seats
  • Basic infotainment & device compatible 
  • Clean, comfortable interiors 
  • Good fuel economy & emissions 
  • Minimal fuss around paperwork & handover

Older, more dated vehicles will not live up to these new standards, therefore, newer vehicles need to be considered. 

The Rise of Automatic, Hybrid & EV

The shift has already happened. More of your customers drive automatic, hybrid, or fully electric vehicles than ever before. Hence why they expect their courtesy cars to match the experience.

Whether it’s for accessibility, ease, or eco-conscious reasons, the demand for modern drivetrains is growing fast.

  • Skoda Fabia (automatic): perfect familiarity for modern drivers who want a well-equipped, comfortable car that’s great for general use and insurance approvals.

  • Hyundai Tucson (hybrid): a premium estate option for customers accustomed to higher-end vehicles. Smooth hybrid drive, great space, and smart enough to give a good first impression.

  • Ford Transit E-Custom & PHEV: For your commercial customers, downtime is non-negotiable and so is capability. These new electric and plug-in hybrid vans are built to work, offering all the practicality with the added benefit of cleaner driving and reduced running costs.
Ford Custom Transit PHEV Van Lease BCH

Ford Transit Custom 320 L1 Panel Van PHEV – Power, Efficiency & Zero-Drama Driving

The Transit Custom 320 L1 PHEV brings the best of both worlds – electric efficiency for the city and petrol power when you need it.

In short, if your courtesy offering doesn’t keep pace with how people actually drive in 2025, you’re making life harder –  for them and for you.

Matching Vehicle Type to Repair Value

One of the quickest ways to reduce complaints and claim escalations? Match the courtesy vehicle to the type of vehicle being repaired.

  • Small car repair → Skoda Fabia
  • Commercial van repair → Ford Custom
  • Family Estate repair → Hyundai Tucson

Customers don’t expect a like-for-like replacement, but they do expect something fair. Getting the balance right keeps both insurers and drivers happy. That’s why here at VP, we offer a range of courtesy vehicles to lease. 

Courtesy Vehicle Leasing Should Not Be An Afterthought

Choosing the right courtesy vehicles to lease isn’t just about ticking boxes – it’s about making every touchpoint of your repair process smoother, smarter, and more professional. And yes, it’s also about fewer complaints. 

That being said, every part of the customer journey says something about your business – including the vehicle they drive away in.

  • Clean, modern, and branded? They feel taken care of.
  • Dated, scruffy, awkward to drive? They question your standards.

Ready to upgrade your courtesy fleet? We’ll carry out a free review of your current vehicles, highlight better, more cost-effective options, and handle a simple, hassle-free switch – all with zero disruption to your day-to-day. Smarter vehicles, smoother operations, happier customers! Get in touch.